@gphzinger Thanks for documenting this. I did the same thing, but was able to process two states at the same time. Sorry for not updating as I've be off-line in the community.
Note: I ran into the same payment processing issue with the Windows desktop version of TT when trying to e-file my state return. Again the payment screen would not come up, just a lame message "Ooop ... It looks like hit a snag.". For the life of me I can't understand why this is still an issue and Intuit hasn't raised the issue to the highest level. You can follow the similar steps
On the top ribbon there is "Help". Then under that there is a selection for "Pay by Phone" and then a further selection of "Sate eFile" Select this. This will pop up a screen regarding "Purchase by Phone" with instructions.
1) This will direct you to "Call Intuit Sales and Services" at .....
2) Follow the steps.
3) Make sure you get a confirmation number and can "unlock" while you are on the phone.
The lady who processed the first time didn't do it right and I ended up calling back in again.
@CatinaT1 Can you help us get this escalated to the highest level so IT can fix? PLEASE!! No one at Intuit seems to know what the do and how to address the issue. This has happened the last two tax years. Our time is valuable and we don't have time to waste debugging Intuit software issues. Can you post the bug ticket number in this thread so folks can reference?
