Hope you re loading form the actual TTX startup screen, and not double-clicking on the file in the Windows or Mac file explorer.
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If on Windows...
1) Make sure it's not a Read-Only directory
2) When starting TTX, try rt-clicking on the TTX icon and selecting "Run as Administrator"
........ that sometimes fixes some strange stuff...but if it works, you might have to do that every time.
3) Try a manual update (takes a while to install):
Manually Update TurboTax for Windows Software
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4) IF MAC I got nothing
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In either case...Customer Support is what's left....unless someone else chimes in with a bright idea:
How do I contact TurboTax?
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
