Never had that problem myself, with using TTX all these years.
Left with
1) Make sure you Run the TTX software updates?
2) Downlaod and run the Manual Update (takes time to run, but might fix some background problem).
Manually Update TurboTax for Windows Software
The main windows version should be 024pt000pt0303
( "pt" = decimal point because sometimes the Forum computer thinks I'm posting a telephone number and deletes it)
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Or (egads NO !) Customer Support:
How do I contact TurboTax?
(which might have you do a full uninstall..reinstall)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
