Hard to know exactly what would work...Customer Support?
What is the TurboTax phone number? (intuit.com)
________________________
Other possible series of actions that might work:
1) make sure your Computer OS is fully up-to-date. Waiting/partially-installed Windows Updates are known to cause TTX operation problems.
2) Reboot your computer, even if OS is fully up-to-date....then wait 15 min
3) Restart TTX. Click on "File" in the top-line menu...top-left..., and make sure you are logged into your Intuit account (it's in the dropdown menu)
4) From the top menu, run a TTX update....even if you think it's ok
5) Only now....re-enter your tax file and see with happens in the state section.
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
