Other thing to try.
1) From WITHIN the software itself...got to the upper left "File" menu item to make sure you are Signed In a TTX account. There's a sign-in in that dropdown menu.
Then try again
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still a not working? then
2) After making sure that #1 is signed in....open a browser and sign int your TTX/Intuit account separately...leave that open...then go back to your Software to attempt the download.
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All the thoughts I've had.
IF it's a MAC, maybe the MAC users have an idea specific to that computer
@macuser_22
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
