State tax filing

@CatinaT1 :  Thank you so much Catina for this very helpful information.  I'm dealing with this situation (live in provider for IHSS with a W2 with $0 in Box 1) and followed your instructions below.  However, I am getting an error message during the review section before I file.  

 

This is the first time I use the software (previously I used an accountant every year).  The message I get is that the software says:  We Won't Be Able to E-file Your Return.  It looks like you have a tax situation in your federal return that makes it ineligible for e-filing, according to IRS Rules.  One of the W-2's doesn't have an amount in Box 1 or the amount is less than $1.  If there is an extra W-2 added to the return by mistake, delete the extra form.  Otherwise, the return must be filed by mail.

 

Can you help with this?  I have never had to file by mail and I have had this same situation with the IHSS W2 in the years past showing $0 for Box 1 and haven't had an issue with e-filing so I'm not sure what the issue is.  Any assistance you can provide would be greatly appreciated, thank you!