Are you using the TurboTax Basic desktop CD/Download edition? If so, that edition does not include a free state download.
Or are you using the TurboTax Deluxe desktop CD/Download edition? If so, did you purchase the software from a retailer other than TurboTax? Many retailers will sell two different Deluxe editions, one with and one without the free state download. Look at the box that included the CD or go to the retailers website to see which edition you purchased.
