@VolvoGirl wrote:
Every March the early prices expire and increase. In the Desktop CD/Download program the State Efile fee is $20 but increases to 25. But there will be a delay in Desktop program between March 1 when the price goes up and the next time the program update comes out, usually on Thursdays. It will show the $20 price but you be charged 25.
If it's still showing $20, I don't know why. They might have forget to update that this year. But after the first year or two you will know to expect it.
I think it's an issue because the image shown by the program appears to be an image object rather than a dynamic object--in other words, a picture showing the price rather than a picture with a blank price into which the current price is inserted. (And probably 40+ pictures if they have one for each state.) Possibly the pictures have not been updated, or they accidentally reverted to a previous version during a recent update.
I would be curious to know if this is an issue in all versions of Turbotax (online, Mac desktop and PC desktop) or only one specific version. (I have a guess about that...)
For whatever it's worth, I agree that you should be charged the price shown, even if the current price in the commerce system is different because the image wasn't updated. But that is something you will have to take up with customer service, we have no access and no authority to do anything about it.
