Your issue is more complex than your original post indicated. Since you are abroad, it may be difficult for you to seek customer support, but you can try these avenues:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
And....another workaround....and you may not like this but it could work.....use the tax website of the state for which you need to file a return. (And if you live in England....not sure why you need to file a state return....but assume you have your reasons...)
https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
