@td41 If you're using the Online version of TurboTax, try deleting your cookies and clearing the cache and then try again. If you are using the Desktop version, try updating the software and then try again. If you are still having this experience after performing those steps, please visit the link below to help get you connected to the right person for assistance.
For information on how to clear your cache, please visit the help article below.
How to clear your cache - Intuit
For information on how to delete your cookies, please visit the help article below.
How do I delete cookies? - Intuit
For information on how to update your TurboTax software program, please visit the help article below.
How do I update my TurboTax CD/Download software program? - Intuit
For information on how to contact Customer Support, please visit the help article below.
How do I contact TurboTax? - Intuit
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