@ GCDragon wrote:
I had an issue with my State return. I also purchased TT Desktop with one state license. During the last step of the state review, it directed me to buy the state license to complete the state return. I could not proceed without being redirected. I had to sign into Intuit to complete the transaction. I thought maybe TT wanted to collect the state efilling fee earlier in the process. After pay the $45, it directed by back to the State return review. Again, I could not proceed without being redirected to purchase another state license. Needless to say, there seemed to be a glitch. So I had to manually advance to the audit check then the efilings. Not sure why I was having this issue. I have used TT for over 10 years. I am not sure if I will use TT next year.
As you've probably done, be sure you have a product that does include the state software.
If you are using the Deluxe Edition, it comes in 2 versions--one that is Federal-only, and one that is the combo Deluxe that includes both Federal and a State program. Some people end up with the wrong Deluxe Edition. The Basic Edition does not include a state program at all.
I think I know what you are describing because something similar happened to me one year, too. But as I recall, I was able to figure out how to get past it by doing something non-intuitive in the popup window, but I can't remember exactly, and I don't have a way to test it
If your product includes state software, since you were charged again for the state software, you can ask TurboTax Support for a refund.
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week, but this is likely their busiest weekend of the year.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
