@TonySF wrote:
I had the same problem. I was using TurboTax on Windows 11. The same problem happened last year on Windows 10. When I agreed to pay the $25 for e-filing state returns, I got a blank screen.
And I too could not find any way to ask Intuit for help,
You didn't say if you tried the following, as I posted previously in this thread:
If you're using Windows and have a popup window for payment that has any missing elements, non-functioning links, or a non-functioning "Continue" button, etc. it may be related to screen resolution and/or scaling similar to the screen problem "some" folks experience who get a blank or partially-blank activation screen when first installing the product.
If that's your situation, go to Windows Settings>System>Display and try a screen resolution of 800x600 and scaling of 100%. If that doesn't work, try a resolution of 1024x768 (keeping scaling at 100%). If that doesn't work, try the next higher screen resolution, etc.
If TurboTax was open when you made those resolution/scaling changes, you may have to close TurboTax and re-launch it to see the change.
You wrote: "I could not find any way to ask TurboTax for help."
This forum is a good place to start. Many of us are experienced fellow users and some TurboTax employees post here as well. If an issue cannot be solved in the forum, here's how to reach Customer Support:
TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
