Do you have any local taxes in boxes 18-20? If so, check your entry in Box 20, because some states require a very specific entry. However, you might not have local tax at all. In this case, you will want to use one of the two ID numbers. The best one to use is the one associated with income and withholdings in boxes 15 and 16. If you submit with one number and the state rejects it, then try the other. If that rejects, then call the state and ask for the protocol, or mail it in this year. And if you wish to leave feedback for customer service, please call in this experience to our phone customer support service by using the instructions in the following link: How do I contact TurboTax?
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