It looks like you are in the downloaded software.
Federal includes the e-file but unless you purchased the product with the free state e-file, there is a fee to electronically file the state return. This is a separate processing fee to transmit the return. The fee for the software was just to get the forms.
We can only provide limited information without seeing your data on this public forum. If you need further assistance, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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