State Tas Filing

When trying to file my state tax return (TN) I get to where the software is downloaded and then it gets into a loop.  I continue to go back to where I select the state (which is already selected because it's the same as last year) and it downloads again. I file only one state return and I don't know if I've paid for it or not, but it says it's taking me to where I pay for the state filing but then goes back to download the state.