@robass61 wrote:
I agree. I've been using TurboTax for over 10 years and have never experienced the problems I've encountered this year. I doubt I'll be using it from now on. They took my money to efile my State Taxes, but I can't because it won't except the State Worksheet which contains the information for direct deposit, etc., which is needed to accept the refund. What a huge disappointment.
The question is, will I get a refund for the money I paid to efile my State return?
You didn't say what product you are using. You mention a state efile fee, so I'll assume you are using desktop software (CD/download), since Online TurboTax does not have any efiling fees.
And what state is it? If there's a known issue, that might be important to someone who might be familiar with it.
If you can't efile the state return, you can speak to TurboTax Support for assistance in doing so, and if they can't help you, you can ask for a refund of the state efile fee.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
