Steve C2 Do you know if you spoke with a TurboTax Live representative who assists with tax preparation? Or did you speak with a support representative who can help troubleshoot technical issues?
Please try the following:
- If you are preparing your return with TurboTax Online, please sign out of your account and clear your browser's cache and cookies.
- For the CD/Download software, check for updates or update manually using the steps listed here.
If the above doesn't resolve the issue, please reply to this thread for further assistance.
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