New York Form IT-196 Error

I have contacted support several times and the support staff has not been advised when this error is to be fixed. Many did not even know of it. This prevents one from filing for NY even though Intuit has collected funds from users. Please, at least, pay us the courtesy of letting us know when this issue will be resolved. Or, advise of a work around. At least change the error message which directs one to a solution that does not exist. Thank you.