If you used the TurboTax online editions for tax year 2019 you will have to contact TurboTax support so they can push the 2019 desktop edition to your download account. Download the software and install on your personal computer.
Download the .tax file for 2019 from your online account.
To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download .tax file
Start the 2019 TurboTax program. Open the tax data file by clicking on File in the upper right of the program screen. Click on Open Tax Return. Browse to where you downloaded the file.
For the Alabama return you will need to purchase the software. Click on Online at the top of the program screen. Click on Download State.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
