You'd call Customer Support. Describe the problem to them, and then they would work thru it with you to see if it really a software issue, or whether it is just a miscommunication that needs clarification...IF they determine it is a software issue, they will issue a work request to get it fixed.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
