After you file

xmasbaby0 · ‎June 4, 2019

No one can see your return or your account, but as SweetieJean mentioned, e-filing for 2016 is permanently closed. The system is getting geared up for 2017 returns. A 2016 return must now be printed, signed and mailed. You cannot e-file for 2016 any more.

If you already paid your TurboTax fee, then you can contact customer service for a download of the desktop software. You now need to use desktop software to finish preparing and filing your 2016 tax return. The return will have to be printed, signed and mailed. use a mailing service that will track it like UPS or certified mail so you will know the IRS received it.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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