Sorry---you cannot use a Chromebook to prepare a 2023 tax return using TurboTax. You can only use the downloaded desktop software on a full PC or Mac--not on a Chromebook or any other mobile device.
See if a friend or family member can allow you to use the download on a PC or Mac. Or....seek a refund for the fee you paid for the download and use some other software that can be used on a Chromebook.
To request a refund for a TT product
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
