You didn't say what kind of code. Are you referring to the 6-digit email verification code some people need when efiling?
If so, are you not receiving the code in your email at all? In that case, check your email's spam/junk folder to see if it might have ended up there. You can also use the steps below to verify your email address, which may solved your issue. You can also change the email address if desired (using the steps below.) You can go to your settings in your Intuit account and change or verify your email address there if it's not verified.
- In the left menu column scroll way down to Intuit Account.
- Then once in the account choose tab Sign In & Security.
- See if your email address has a tiny link beside it that says "not verified". If so, click that to verify.
- It may then send a link to your email instead of a code by which you can verify it.
- Perhaps once you verify it there in the account settings, it won't ask you to verify it again when you are efiling.
- But if it does ask you again when efiling to enter a code, be sure to leave the interface open that asks for the code while you retrieve the code using a second tab, second window, second browser, or on your phone.
If after all that, you still can't resolve your issue, here's how to reach TurboTax Support Mon-Fri 5AM-5PM Pacific.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you use Free Edition and don't have phone support, another way to reach them if you have social media is to direct message a Support agent:
https://x.com/TeamTurboTax
or
https://www.facebook.com/turbotax
