If you chose to receive a refund anticipation loan then you had to agree to have your refund sent to a Credit Karma account. So your issue is with Credit Karma.
CREDIT KARMA CARD
https://ttlc.intuit.com/community/intuit-account/help/is-credit-karma-a-part-of-turbotax/00/2092900
https://support.creditkarma.com/s/
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
