After you file

 

Does the IRS say they mailed a check to you?   Did you choose to have a check issued instead of a direct deposit?

 

 

https://www.irs.gov/forms-pubs/about-form-3911-taxpayer-statement-regarding-refund

 

https://www.irs.gov/forms-pubs/about-form-3911

 

https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0

 

 

 

Or----did you choose to pay your TurboTax fees by having them deducted from your federal refund?   Did your direct deposit not post to your account?   If so, the problem could be with the third party bank that handles refund processing.

 

 

What is Refund Processing Service?

 

 

 

 

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**