@tuanasuguner wrote:
“We Won't Be Able to E-file Your Return
Why? Well, it looks like you have a tax situation in the New York return that makes it ineligible for e-filing.
Reason for e-file ineligibility: E-filing an amended return Form IT-201-X when IT-201 has not been e-filed.
TurboTax does not support this information to be filed electronically.”
These are what’s written on the page you directed me to—what should I do?
This is getting more complicated. That appears to be a problem with the NY state return. Looks like you tried to efile an amended return for NY state when the original NY state return had not been efiled. How did you end up with an amended NY state return? Did you mistakenly start an amended NY return when the original NY return had not yet been filed at all? Or did you file the NY return previously by printing and mailing it, and then purposely started an amended return?
As for the Federal, did you end up being able to efile your Federal return? i.e., if the Federal return had said "ready to mail" at the Tax Home, did you choose to print and mail the Federal, or did you change it to efile and successfully transmitted it?
Also be aware that once you get the NY state issue untangled, you can only efile a NY state return at the same time as the Federal return, OR if the Federal return was efiled previously by itself, you can efile the NY state return by itself after an efiled Federal return has been accepted.
NOTE: As for the filing deadline, it's fast approaching, so if you haven't yet filed an original return and can't do so today, you might have to file for an extension until you get this worked out. But you're also running out of time to get an extension.
I don't work for TurboTax. I'm a fellow user, and only familiar with a couple of states, neither of which is NY. Sorry, I can't help you specifically with a New York state return and how to clear up that issue if you started a NY amended return by mistake.
Someone might comment in this thread if they see it, but it's less likely. If needed, you can start a new forum thread with that New York issue in the title, and more people in the forum are likely to see it. Or you can phone TurboTax Support for realtime assistance, using the contact info below.
Support hours are 5AM-9PM Pacific, every day this time of year. It's possible they may have extra hours tonight because of filing deadline, but I'm not sure.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
