After you file
I'm sorry you're having issues trying to Amend your return. If you're using TurboTax Desktop 2024, try a Manual Update.
If you're trying to Amend 2023, another thing to check is to open your 2023 tax file in the 2023 program, and see if it looks correct. If so, when you click on Amend, are the refund meters changing to $0?
If you're working on 2024, the refund number could go up due to an update that changed something in your return, but definitely your beginning numbers should be the amounts you filed, and there should be no ending numbers if you haven't entered anything. Do your beginning numbers look familiar at all?
Here's more info on How to Amend a Tax Return and How to Undo an Amendment if you want to try again after the manual update. My only other suggestion would be to uninstall/re-install. Be sure you're in Administrator mode and working in your C drive. Here's How to Forcefully Uninstall TurboTax. See below for how you can provide feedback on this.
We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.
Once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon.
If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab:
