Why are you blaming TurboTax? TT provided software for you to prepare a do-it-yourself tax return. TurboTax does not receive any information from the IRS after you file your return. No one at TurboTax knows your refund was delayed, why it was delayed, or that you had to create an ID.ME account. Letters sent to you by the IRS are not sent to TurboTax, so TT would have no way to know that the IRS sent you a letter or that you lost the letter.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
