What did you use for 20 23? The Online version or the Desktop installed program? For Online you need to sign in to the exact same account to transfer from 2023.
How to Transfer into the Online version
https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-y...
If you used the Desktop program you need to have the file ending in .tax2023 to transfer into 2024.
How to Transfer into the Windows Desktop program
https://ttlc.intuit.com/community/entering-importing/help/transfer-last-year-s-return-to-turbotax-fo...
How to Transfer into the Mac Desktop program
https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-transfer-last-year-s-return-into-the-t...
