TurboTax says there is an "escalation process" for this Cross River Bank issue if you call in to Customer Support. Try doing that --- even if you have already called -- they will want some information from you in order to sort this out for you. Good luck.
To call TurboTax customer support
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
