Although there have definitely been some difficulties with the "5 day early" offer, some of the problems have been the result of misunderstanding the offer. TurboTax never has a way to know if a return is under review by the IRS nor can TT intercede when that happens. The "21 day" estimate for your return to be processed was only that----an estimate based on the average amount of time it takes the IRS to process a return. If you e-filed in January with earned income credit or additional child tax credit, you were going to be subject to PATH --which means the IRS must hold your refund---by law--until the middle of February at the earliest. Many people with those credits on their returns will just be receiving their refunds by March 3. TurboTax has no control over the date that the IRS will issue your refund.
That being said, if your refund did not arrive within the five day "early" time frame based on the refund date shown to you on the IRS refund site, you should not be charged for the $25 early fee. If they leave the $25 charge on and do not refund it to you, you have a very valid complaint.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
