I'm short $200 and yes i factored in the fees.
Your slogan is: "You'll get audit support, accuracy, and your max refund—100% guaranteed."
That guarantees the arrival of my max refund to me. 100%. Somewhere in that process is an issue that caused me not get my max refund. IDC where or what 3rd party is responsible. That guarantee of yours takes that problem out of my hands. So fix it and give us our money. Your responses are inappropriate and insufficient.
