@ sgperkins wrote:
I bought from Amazon so I asked them for a refund. Amazon said that Turbotax was sold as non-refundable.
TurboTax has a 60-day moneyback satisfaction guarantee for the desktop software no matter where purchased, as long as the seller was one of the authorized resellers. NOTE: HOWEVER... If you invoke that guarantee, they will want you to quit using and delete the software and have you surrender/inactivate the license code so you could no longer access/work on your return. See the info I put in an Addendum below.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...
EDITED:
ADDENDUM 2/24/25 at 2:15 AM Pacific: One of the links to the wording of the guarantee doesn't work in that FAQ above. So below is the wording of the moneyback guarantee. It appears they will inactivate your license and ask you to delete the software.
You can read the fine print at the Intuit Software End User License Agreement for TurboTax Desktop Software. Enter Satisfaction Guaranteed (or Guaranteed Easy) into the Find feature in your browser to go to it quickly.
"Satisfaction Guaranteed (All Software): If you do not accept this EULA or if you are not satisfied with the Software, you must uninstall and delete all copies of the Software from your computer(s) and return the Software license, license code, and any accompanying packaging to your retailer within sixty (60) days of license purchase with a dated receipt for a full refund. There is a limit of five (5) such returns per year. If the store where you purchased your license is unable or unwilling to issue a refund or you obtained the Software directly from Intuit, you must uninstall and delete all copies of the Software and go to refundrequest.intuit.com within 60 days of purchase and follow the process listed to submit a refund request. Proof of purchase is required. .."
