You do not mention how you were paying the state tax due for the return as originally filed. Did he owe state tax before you fixed the rejected return?
You must pay your state tax due using the state’s preferred method of receiving payment. For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-rev...
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