Hello,
My phone number changed since last year, so I tried to recover my account, but I don't remember my user ID.
To retrieve my user ID, I requested a verification code via email, which I successfully received. However, after entering the code, I'm asked to complete a second verification step using my phone number, which I no longer have access to.
I tried creating a new account, but I can't complete my 2024 tax return because I need my 2023 tax records, which are stored in my original account that I can't access.
Please help !
