See this TurboTax support FAQ for the Refund Processing Service - https://www.irs.gov/newsroom/irs-announces-jan-27-start-to-2025-tax-filing-season-agency-continues-h...
See this TurboTax support FAQ for who provides the Refund Processing Service - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/provides-pay-refund/L5AS1LUIV...
Once the tax return has been accepted by the IRS, TurboTax receives no further information concerning the tax return or the tax refund.
When you selected to pay the account fees with your federal tax refund, the IRS will send your refund to the bank associated with the Refund Processing Service. Santa Barbara Tax Products Group handles all of those types of request for payment refunds. They are the only ones that can assist with your federal refund since they are the ones that direct deposit the remainder of the federal refund to your account. If they cannot for some reason deposit the refund, they will either mail the refund to the address on the tax return or they will send the refund back to the IRS.
They are the only ones that can assist you with this problem if in fact you did request to have the TurboTax account fees paid from the federal tax refund.
