The advance has to be offered to you. It is possible that you do not meet one or more of the eligibility requirements, so it is not being offered.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/offer-details-disclosures-ref...
https://turbotax.intuit.com/refund-advance/
Refund Advance eligibility
Here are some of the eligibility requirements to qualify for a Refund Advance loan:
- You’re 18 or older
- Your expected federal refund amount is $500 or more
- You’re not a resident of North Carolina, Connecticut, or Illinois
- You’re e-filing your federal tax return with TurboTax
- Your physical address is listed on your tax return. Your address must be located in one of the eligible states and can’t be a PO box or prison address
- You’re not filing one of these tax forms: 1310, 4852, 4684, 4868, 1040SS, 1040PR, 1040X, 8888, or 8862
- You aren’t filing on behalf of a deceased taxpayer
- You must report income on a Form W-2, 1099-R, or Sched C
- You must open or have an existing Credit Karma MoneyTM checking account1.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
