@Cariokee TurboTax gets no information from the IRS after you file your tax return. Your refund did not go to TurboTax. TurboTax does not touch or handle your refund at all. You had issues with Credit Karma and perhaps with the third party bank that handles refund processing---if you chose to pay your TurboTax fees by having those fees deducted from your refund.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
You say that the account for the direct deposit (the Credit Karma account?) was closed before you got your refund. If the direct deposit was issued to a wrong or closed account, the refund is sent back to the third party bank. The third party bank sends you a check and mails it to the address on your tax return, or they send the refund back to the IRS and the IRS issues a check and mails it to you. Make sure the mailing address you used on your tax return is the correct address.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
