TurboTax doesn't get your actual W-2's--only the info entered from the W-2. Do you not have a hard copy or can get one from your employer/payroll department? That's the easiest way to get a copy, but also see this:
FAQ: How can I get a copy of my W-2?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-forms/get-copy-w-2/L8FTim9MO_US_en_U...
