You should only attempt to download the PDF file to your home computer, and not to a usb-connected drive. That PDF file can be opened as long as you have a PDF reader on your computer
BUT< if you are downloading the .tax2023 datafile, you cannot open that without the full 2023 desktop software already installed on you home computer...WITH the appropriate state software already installed too,,,,if your tax file has a state attached to it.
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Otherwise, I can't guess what's going wrong...and it's off to Customer Support:
What is the TurboTax phone number?
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
