If the Form 1095-A and Form 8962 are completed correctly and the 8962 is not included with the e-filed return, then you will need to contact TurboTax support for assistance.
The other less favorable option would be to print and mail the tax return to include the Form 8962. You can print the 8962 from Forms mode by clicking the Print button when the 8962 is displayed in Forms mode.
See this TurboTax support FAQ for printing and mailing - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turb...
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
