2021? Is that a typo or do you really mean 2021? Over three years ago? If you are looking in your online account for information about a 2021 return, you might be looking in the wrong account if it says you did not file.
Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.
Account Recovery
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have
Do you mean you expected a refund for a 2021 return and you did not ever get it? When did you file your 2021 return? Did you file by e-filing it in 2022, or did you file late and mail it in?
And....if you owe tax due for 2021, the online account is always going to show that you had an amount due. That will not change -- your online account only shows the result of the tax return you prepared. TurboTax never knows how, when or even if you paid your tax due. Your proof that you paid the IRS or state is your own bank or credit card statement.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
