When you are using the TurboTax online editions the TurboTax account fees are the same whether you e-file your tax return or print the tax return for mailing.
No one in this forum has access to your account or will know anything about your conversation with a TurboTax support agent.
Contac support if you have questions concerning your account. Use the key words Billing Issue
Support is open from 5am to 5pm Pacific time, Monday thru Friday
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
