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After you file
TurboTax gets no information from the IRS after you file your tax return, so no one knows if you owed tax due on the original return --- did you e-file and choose to pay your tax due to the IRS via direct debit from your bank account? And when you say you amended---did you e-file an amended return? Contact the IRS to ask them what they are doing--or trying to do.
To call the IRS:IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.