TurboTax does not receive your refund at all or even touch your refund. If you chose to have your TurboTax fees deducted from your federal refund, the refund processing is handled by the third party bank, and the refund will be sent back to that third party bank. That bank might issue a check to you, or they might send it back to the IRS.
Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.
You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com
https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service
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