@cstokes1234 You have to contact the third party processor, SBTPG, to find out why you did not receive the whole refund that was sent by the IRS. Or you can contact the parent company, Green Dot Corporation.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
Call 1-877-908-7228
Or - TPG-CSsupport@greendotcorp.com
