Please explain more. Are you using the Desktop installed program? What happens when you try to do a state return? Did you fill out the federal for her? Did you start a brand new return for her? If you are using the Desktop program be sure to save frequently, go up to File-Save or Save As. Save each return with a name you can tell apart from another one. Especially if another return has the same name or initial. Like a father and son. Or if you have the same name the second return might overwrite the first one.
