Last year (tax year 2017), I started working on my federal return using TurboTax but then decided to file it myself. The information in TurboTax for tax year 2017 is therefore incomplete and inaccurate.
This year (tax year 2018), I decided to file with TurboTax. However, the inaccurate/incomplete information from tax year 2017 is still available in TurboTax, even though I never filed it using TurboTax. Even worse, this inaccurate/incomplete information shows up in a "5-year history" when I download/preview my 2018 federal return.
I just want to delete it and don't see any reference to it in my 2018 federal return!
Well you cant delete it from your account. You could start fresh with a new online account. Or There is a tricky way to clear out transferred info in the Online version. But doing this will also clear out all your entries. Go to Tax Tools > Tools > Transfer from your computer > Continue > then Continue without transferring.
I don’t think abandoning a previous return and coming back later is uncommon. It’s pretty unacceptable that there’s no solution to this. Do you know how I can get in contact with Intuit. I want a refund.
The only time TurboTax will treat information entered into the system as an actual/filed return is If you
A: E-filed your return
B: Chose "I'll print and mail in my return".
Turbotax software is setup to assume customers are going to do as they say (or indicate) in their account so it's treated as if you did print and mail in the return because that's what you said you were going to do.