You have to make sure you are using the same login information that was used when preparing those past years' returns. If you have created multiple accounts, you need to use the account information for the year you need. Just in case you have forgotten that information, here is a way to recover past accounts.
To start, go to the TurboTax website and click on the ‘Sign In’ link. Enter your user ID and password associated with your TurboTax Account. If you’ve forgotten your credentials, follow the prompts to recover them. It’s essential to use the same account you did in previous years to access your old tax returns.
Recover Your Intuit Account If You Can't Sign In
@barry.woodworth
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