You will have to wait for the letter before you can do anything else. If you keep requesting new letters, it may end up causing more confusion and delaying the process since it is possible that each letter has a different control number. This is a new step they put in place to cut down on ID theft this year and is taking a while for the IRS to iron out the wrinkles. After you receive your letter and verify your identity, it can take up to 9 weeks to process your refund.
IRS Identity verification process
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